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Walgreens Pharmacy WagCares Customer Survey

What 1 customer says
My primary pharmacy is Walgreens. I always feel like the customer associates are super friendly and helpful from the person who stock the shelves to the pharmacy technician. Every time I have a problem, they are able to help me solve it. Once I was looking for a cosmetic product that was really hard to find. I took 15 minutes looking through the shelf before giving up and asking for help. The Walgreens person did not know what it was but helped me search for the product and was able to find it within minutes. Another associate helped me find an over the counter drug quite promptly as well. Keep up the excellent customer server and thank for showing you care for your customers.

 

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I participated in the Wagcares survey website at www.wagcares.com but the site was down and I cannot access it. So, how can I find the winners for the survey each period? Please help make sure the site is up so customers like us can provide our feedback. - Mary Ann

The Walgreens in my downtown area looks already out of date and needs some renovation. I have been to brighter and cleaner Walgreens before. Maybe it is time to do some major renovation and make the store like new again after all this Walgreens been here forever. Other than that, it is still my go to pharmacy for my drug refills. However, if you make it nicer, I will probably shop more there besides just filling up my prescript.ion. - Joe

First the pros:
Store is well lit and clean
Location is accessible and convenient
Ample parking available

The Cons:
Product selection is limited
Shelves are not well organized and takes a long time to find items
Store associates are not available for help
Cashiers are limited making wait time long sometimes. - Steve Chang

Between CVS pharmacy and Walgreens, I like Walgreens better because of its customer service. However, sometimes it looks like your goods have sat on the shelves for a long time because they have a coat of dust on it making it less appealing to be bought! - Kit N

Today, I got an Epipen from the pharmacy and was shocked by its price. It was much higher than the price I got than from last year. I wonder if going to the same pharmacy and them learning about what you need would cause prices to be inflated. It makes me care about wanting to shop around for better prices and wonder what I will get from other pharmacies such as Walmart, CVS and Target. - Kirk P.

At www.wagcares.com, I enter in my survey number and password number found on my receipt, but I could not proceed further as it says sorry that is not a valid answer, please try again? Can someone help because I think I enter in the right code at wagcares.com - Peter

AT THE WALGREENS IN LOWELL,IND. I WENT IN TO GET MY MEDICINE THE YOUNG LADY AT THE PHARMACY STARTED TO GIVE ME MY MEDICINE WHEN SHE NOTICED THE LARGE COST EVEN AFTER MY INSURANCE COVERAGE.SHE THEN TOOK THE TIME TO CHECK TO SEE IF MY WALGREENS CARD WOULD HELP BRING THE COST DOWN AND IT DID BRING THE COST DOWN BY MORE THAN 80.00 DOLLARS.I WOULD LIKE TO GIVE THANKS TO THE YOUNG LADY THAT TOOK THE TIME AND WENT THE EXTRA MILE AND SAVED ME SO MUCH MONEY-THANK YOU - Vivian Wilbur

We always use Walgrens pharmacy..for percriptions, and almost all of our medicine needs. Today I filled 2 percriptions and to my surprise, I only received 21 pills, of a 60 pill dispersment for one of them. And, it had two different colored pills dispersed inside. This is totally Unsatisfactory. I realize people are human and make mistakes, But really...21 pills when there should have been 60.....I did call (the Walgrens Riverside, Trautwein location) and informed "Simon". He was very professional and apologized several times for the error. He did make everything Right, and Im happy for that.
I rarely complain about anything, but felt you should know....Also I was unable to enter a sweepstaks survey at www.wagcares.com....nowhere could I find a survey that worked so I was never able to enter the 11 digit receipt number..So whats up anyway....really don't want to start using Rite-aid or Walmart...
Still very dissatisfied, and unhappy that I don't even get a chance to win anything.. - Jeffrey Maranville

Very good service, thank you. - Edward Newmes

Wallgreens is an awesome pharmacy... Sam is the best technician I have ever dealt with so friendly and helpful
Ms McNamara - V mc

I always feel welcome @my local Walgreens. I love being greeted by name & told to "BE WELL" when I leave. The Walgreens Rewards program is the BEST! - Dotty

VERY GOOD SERVICE. FAST AND EFFICIENT AND VERY PLEASANT. JOY WAS VERY PROFESSIONAL AND TREATED ME LIKE PART OF WALGREEN FAMILY.
PROMOTE AND RAISE HER PAY IMMEDIATELY. - RICHARD D HARTMAN

On 9/26/15 I called to request a refill on my prescript..ion, the automatic system did not recognize my #, therefore I spoke with the pharmacist who said that was old and she would have to call the doctor to renew. We had a sort of misunderstanding at the time as I was thinking the number I had was the last prescript..ion. We left it that she would call the doctor. Today is Monday 9/31 and I had not heard anything regarding a refill so I called the doctor and asked them to call it in. I waited about 3 hours and called to see if it had been refilled and when the phone was answered I told them my name and was immediately put on hold, I waited again until they answered and the same thing happened 5 different times I was put on hold. At this point I went to the pharmacy to see if it was ready and it was, but I had no call and felt this was extremely rude. I didn't say anything about it when I picked up the prescript..ion, but I'm wondering if this is customary when the pharmacist and their staff get irritated at a customer; if so, I will be taking my business elsewhere the next time it happens. This was store #05897. - Nancy Nix

www.wagcares.com is the website you want to go to if you are filling the survey for reward. - jonathan

Walgreens on Garfield closed only to advise us to go to Walgreen on Canal and Garfield for refills. We went to the Canal store and felt like a number.
The pharmacy department was overwhelmed with the people and they were not polite or helpful. Just stated they were too overloaded with customers from Garfield. We called everywhere to find our where Abdul the pharmacist from the closed store was and Pam. Abdul was finally found and we went to the 15 and Groesbeck store and picked up our prescript.ions. Abdul knows our history as we both take a lot of medication. He is always friendly, outgoing and always has a smile on his face and he always has time to talk with us for any questions we have. He knows us by name and this means a lot to us. We would have taken our business elsewhere unless we found Abdul, he is the best. We really appreciate him and the care he provides. Thank you Abdul!!! You are number 1.
- Vickie Fair

I just got my flu shot at Walgreens in Sycamore, IL from Casey. My experience was great. One exciting note from my experience was seeing the former photo manager training as a tech in the pharmacy. Her name is Erin and I can attest to her great skills in everything she does and her PR skills. She is always helpful even when extremely busy. She gives her customer her undivided attention. I hope and expect that this is an upwardly mobile job she is training for. She certainly deserves accolades for every thing she does. You are lucky she's in your department. - Jane Cerutti

why does walgreens charge twice what other pharmacys for certain prescript.ions when they are on my prefered list? No one seems to be able to answer this question. - Judith Wright

My name is Muhammed, I use Walgreens pharmacy on 21914 Merrick boulevard. I always feel like the customer associates and the Pharmacy technician are super friendly and helpful with my family prescript.ions, the pharmacy technician always attended to me the smile and she’s is more knowledgeable. This is a kind of service you expected as a customer and I do appreciate their assistant, it took 15 minutes to complete refilling my prescript.ion and I ‘m grateful.
I want to thank Christine and Camille for their assistant.
Kudos Girls.
- Muhammed Laguda

I shopped in the Bridgeport Walgreens at 30th and Halsted. Alice was the associate who went to great lengths to help me. She was kind and extremely knowledgable - Linda










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