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Arbys Guest Satisfaction Visit Survey

What 1 customer says
I stopped by the Geneva, New York Arby's April 1st Sunday, at 11:42 A.M.  Anne, the young lady who waited on me, did an EXCELLENT job.  Your store is immaculate and the service was swift.  The free refills on coffee really rock.  Anne, the young lady who took my order, was cool enough to bring lunch out to me in the dining area.  That was AWESOME.  Pardon the pun, but "I'm thinking Arby's".  Also, I've applied for employment at the Geneva, N.Y. Arby's.

 

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I bought two roast beef burger they were tasty and it was quite filling. The fries don't seam to get salty. it was a great dinner. - Joe

WE BOUGHT 4 BEEF & cheddar at Arbys here in Clarksville,Ar.72830. They were 2 out of 5.oo...they had no taste at all..WE would never order them again..I think the code is D2066..We were very disappointed...I always loved Arbys . but these were tasteless. IT SAYS RECEIVE A FREE ROAST BEEF BUT WE HAD 4 THEY WERE TERRIBLE... - WANDA VANDERMARTIN

I entered the store number, date and time from my Arbys receipt at www.myarbysvisit.com but the website keeps saying invalid entry and please try again. Is there a reason why it is not working and do I have the information entered wrong. - Omar

I love the King Hawaiian BBQ Brisket. It is tasty and juicy. I got to say though sometimes, I got it a little dry and tough. If you can just make sure the quality is controlled and consistent, that would be great. - Anonymous

Went through the Drive line and place my order for 1. Turkeybacon Wrap, Medium Fries and small Mozz Sticks for a fair price in good time. All food was consumed. Thanks - PinOak Park

We were very pleased with the service and the taste of food at the Harrisonville, Mo. Arbys. We were there on 11-5-14. Thank you for the opportunity to tell you how pleased with the entire place.
The rest rooms were really clean also. That is not usual for fast food restaurants. - norma bishop

The restaurant was clean and the staff and service were exceptional. IT would be nice to have a HDTV playing Fox News while one eats. Your French Dip, while still tasty, does not quite have the intensity of taste in the Au Jus that I have noticed in the past. - Jon Ehrsam

The lady who waited on me was very thorough and courteous. I have been to Arby's many times and have changed to the Loveland, Colorado location after relocating from Illinois. I am diabetic and eat a high protein diet instead of high carbohydrates. The diabetic diet is too high in carbohydrates. Carbohydrates make you gain weight while proteins do not!!! Your beef sandwiches without cheese or French fries is my high protein favorite. - Glenn Crawford

I WENT TO THE ARBY'S IN PLATTE CITY MO. THE REUBAN SANDWICH WAS EXCELLENT BUT THE SERVICE AND WAIT TIME WAS HORRIBLE. OVER 20 MINUTES IN THE DRIVE THRU. - BECKY BRASHER

I just visited your store in Dellwood MO, in St. Louis, I've always had a very good experience with this store, the young lady that helped me was very professional and helpful. Will visit this store always.... - Keith Jefferson

I had a chicken filet sandwich yesterday and it was not like the picture on the web. It was 1/2 as thick as on the picture, 1 slice of tomato, and a few pieces of lettuce. It was not anything like the picture. The curly fries were good. - Richard Grimm

Ordered and paid for 1 Mont Angus, 1 French Dip, and 2 small curly Fries. Got 2 French Dips and the fries. - Christie

I did a drive through pick up today (12/21/14) at the Arby's on Mid Rivers Mall Drive in St. Peters, Mo.
the service was prompt and friendly. Sorry I didn't catch the girl's name ( host number was D2039) who handled taking my order,payment and bringing my food to the window. She has a lovely smile , thanked me for visiting Arby's and wishing me a happy shopping day. The food ( as Always) was good. I love the turkey bacon ranch market fresh sandwich and I picked up a Rueben for my husband. Thanks for providing great food! - Nancy Dees

I bought a chicken sandwich and curly fries, and pot cakes and they was cold and very greasy like they had been left and warmed up. The chicken sandwich was ok. - norma stanfill

I bought a kids meal and enjoyed it very much
The store manager was very helpful to my husband who buys the same thing each time, a turkey club and mit choco. shake. She remembered his name and his order!
Personal service is always a plus in Arbys' - Cindy Garber

I just love to visit arbys,their food is delicious. - jim holt

Its always good to eat at arbys. The foods always fresh and great I would always recommend it. - drake wood

Employee at the front counter was very courteous and cleaning the lobby to keep it looking nice. Thanks to the manager Damion for leading the customer service today. Heard him communicating with the crew. - Charlotte Warrick

Brought our grandaughter had a good meal - Ken Martens

Great Customer Service and the food was very good! - Cherie

We started eating Arby's once a week. The employees are always friendly and the curly fries are awsome. I enjoy eating Arby's drive thru. - Shannon

I am a regular customer of Arby's in Columbia, Jefferson City, and Kingdom City, MO as I fell in love with the Rueban sandwich and just can't seem to pass by Arby's without stopping for my sandwich. Thank you for never failing the taste, it always, always very good and keeps me coming back for more!! YEAH FOR ARBY'S - Mary Curtis

I visited Arby's Roast Beef #7222 at 1420 E North Avenue in Belton, MO 64012 for lunch today, 2/8/15. The workers were very courteous and quick with our meals.

I enjoyed the service very much.

Thanks,

Dan - Dan Chevalier

Me and my mom went through the drive through at Arbys in Jerseyville,IL we ordered 2 fish sandwiches with lots of tartar sauce.when we got them they were just like we ordered them, they were delicious. The girl that waited on us was very nice. - Leanna Mulkins

Always enjoy an Arby's. They are different than the 'usual' hamburger that other places serve. Arby's is a great choice. - Diana Mauney

I received a coupon for a free sandwich with the purchase of a beverage - the service was great and my meal was really yummy! What a great deal! - Teresa Kem

I loved the fish sandwiches. They are so filling and delicious with the tarter sauce. - Glenadine Kessel

I went threw the drive thru and ordered a regular roast combo at the Monroe RD location in Charlotte NC on sunday the 15 of February ,and was very pleased with my meal everything was very hot and fresh. Ethan .H who took my order was very nice .everthing was great ! - Karen

I went through the drive-thru today. I am very pleased with the service, but I am not please with the quality of the food I have got the last two visits. My salads have been brown and this time my fish sandwich had brown lettuce on it. How can the person putting the lettuce on the sandwich not notice its bad? Not happy. - Cathy Deitchler

Had a very unpleasant lunch at Unit #5446 in Fishers, Indiana. Employees were extremely loud conversing with each other. One cashier was argumentative with customers. Food was OK. Atmosphere needs much improvement. - AJ Jones

We went to the Shiloh Arby's on 3/06/2015 at 5:05 PM. Anthony took my order -he was excellent. Food came fast and order correct. Fish sandwiches great, but Rubens are my favorite to eat at Arby's. Anthony brought out food and checked if everything okay several times . Great eating out experience. - Darlene Rodden

I just recently started trying Arby's again after decades, ( no reason for not eating there, just didn't ). Sorry I waited so long. FANTASTIC! - Jerry Carter

the reuben was very good.Just good enough to satisfy my appetite. - ,mary binger

I placed my order after waiting over 5 minutes in drive thru.Then got home and it was the wrong order.Maybe I should have checked my order before I left?
Store#6012 - Mike Harding

I visited Arby's in Broken Arrow, OK on April 7, 2015 at 12:08 P.M.

I had come to purchase a chicken salad sandwich, but was told it was not
offered on the menu at that time, so I substituted a turkey salad. It was really good.

Your chicken sandwich with cheese and bacon was very good, but a little too "fried".

Drive in staff was cheerful and helpful. I will come again.

- J Mosley

We had the Gyro's one of each. When we got home they were realy good but did't look like the ones you see on your comericals! - Gale

We enjoyed our double Reuban, and myself loved my bf and cheddar. Always a treat to eat here. Thanks - Kathy murray

I stopped at an Arby's in St. Louis, north county,and had a nice experience. Very efficient and quick, had my food quickly even at lunch time. 12:45pm. I will be back for sure the next time I have an urge for Roast Beef! - J. Krenski

I visited you Herkimer restaurant on 5/1/2015, and there I encountered a young man by the name of Seth and I have to say that he is the most pleasent employee that I have encountered in the year that I have been eating there. I think that young needs a raise in pay . I have been in the retail field for over 30 years and I have never come upon any one as nice as Seth. I hope that my email or that young man don't go unnoticed. He is a great young man and I will be going back there to eat with my family again. Thank you for your time . - Robin

Store# 7484 in Litchfield Illinois was very unsatisfactory... We were there at 10:31 am the place had dirty floors, dirty tables.. Also the soda machine was not turned on this has happened twice on both visits.. Had to wait about 15 minutes for our food and i figured it was because of late start in opening.. fries were cold cause they were up while sandwiches were being fixed.. My daughter didn't say anything about fries where i would have... We love Arbys but won't return to this store!!! I couldn't enter my survey it wouldn't let me so here's following information on our definite last visit Store #7484 date 05/15/15 Host Reg2-shift 1 customer name Donna time 10:31am. For future advice i would take care of such poor service and store appearance... Sincerely Donna - Donna

MyArbysVisit.com - Rita Malone

I stopped by Arby's in Marshall, MO on Thursday May 14, 2015. The staff were very friendly, the place was clean and our food was received just as ordered. In a timely manner. - Stephanie

I visited your Ofallon , Mo store to get a Gyro to find out you no longer make them, I was a little disappointed. Never the less I went back to my favorite sandwich "beef & cheddar. I've enjoyed Arby's for many years keep up the quality service you've always provided. Thanks Tom - Tom maniaci

Visited the Arby's in Broken Bow Oklahoma and it was disgusting! Trash overflowing on to the floor! The dining room was so filthy! The manager seemed to not care at all!.when we asked if someone could clean dining room she said that she just got here!Worst restraunt experience I've ever had!!!! - mindy

First visit to new store in Monett, Mo...
Store #8474
hope this site works better than first site I went to, could not get through
it. v Entered information from last night's receipt.
I spent $8.10 for mid meal with onion rings/diet pepsi, through drive up.
My first visit since store opened, drove home to eat, if it were not for the drive back, I would have taken it back. Onion rings were overcooked, no
onion left in the ring. sandwich was cold. I won't be back,can go to a
sit down restaurant and each cheaper. Service/product I received, poor, can
get most anywhere..

- al waldbusser

We like to stop at Arbys in Lamplighters Sq., St. Louis, MO because we enjoy the sandwiches . The location is great since it is close to the hospital and our health care needs. my husband and I are Seniors so we stick pretty much close to home and are lucky to have Arbys close by. - Virginia McFarland

my friend bought an Arby Junior and ate the whole thing. She does not eat a lot, however, she did well with this. I ate the new Italian Sub Meal. It was AWESOME!! service was great at #8442, - valerie harper

Arby's food is always warm and taste fresh. The buns are always fresh as well. I love Arby's. My favorite is the Arby Q when they have them. - sonja schario

I ordered a large Jamocha shake and the young man was very friendly and professional, I was out of the drive thru and enjoying my shake in less than 3 minutes. very satisfied - Tim Edwards

My visit was in Castle Rock,CO. I went to the drive through and at the speaker was asked if I would like to try something except the person had a heavy accent that I could not understand. Another person came on and took my order after I said to the first person that I do not care for any suggestions I know what I want. At the pick up window I learned that the manager had taken over my order. He said to me that the first person was only doing their job by suggesting something to order. So I said that he could tell the manager that I do not care for fast food places that always push things that the customer might want. He informed me that it was corporate policy that employees are required to suggest items to order. In my opinion this is poor corporate policy. If I had to listen to employees at every store I walked into suggest things to buy while I was there they could kiss my business good bye. Wendy's used to do the same thing but they must have learned their lesson. It is much more pleasant to go to Wendy's because it tells me that they care more about what I want to order rather than what they would like me to order. The food has always been excellent at this Arby's so that is not the issue. Also, why must you put employees at the drive through who have limited English speaking skills. The lack of quality in your audio systems plus a thick foreign accent is a poor combination for excellent customer service at the drive up window. - David Veresh

I walked in to an empty lobby and had to wait almost 5 minutes for someone behind the counter to take my order. While I waited for my order (about 6 minutes) one of your delivery drivers came from behind the counter and placed an order. Two other customers came in and placed orders. Four orders were tajen from the drive through as well. They were all received their orders before I did.
The girls on the back line were yelling at each other in Spanish and laughing like there was no one else in the restaurant (I speak Spanish & their conversation was something no customers should ever hear). The shift supervisor was running around stocking shit & acted very much like he couldn't or wouldn't be bothered. When I finally received my food, the fries tasted like nobody had filtered or changed the oil in the fryer for a VERY long time and the Brisket in the sandwich was mostly fat (guess that's how you get the weight on your portions hun?). I have been an Assistant Manager at a similar establishment for 4 years and offered my own store 3 times. Nothing about this visit, much less this establishment is satisfactory. Guess it's no wonder you're closing stores left & right, because I sure wont be coming back.I don't know the store number because I'm not generally in the habit of keeping fast food receipts & had thrown it away before all of this occured. Its in Denver, Co at Jewell & Wadsworth. - Jeff Hardcastle

Stopped by today 8/17/2015 at the Evanston, Wyoming store at 2nd & Front Street at 3pm. Planned on ordering more but the entire store was dirty. The restrooms were filthy!! Sick. I did tell a manager about it. She said thanks, but did not seem to be in a hurry. Customers were telling each other, " Don't go in the restrooms" Priorities need to be on cleanliness. I Will not stop there again. this is a busy spot with travelers next to the freeway. If there needs to be extra people employed to clean, please do it. Not a pretty sight!! - Verlene Scott

Very disappointed with your new store in Concordia, KS. I ordered a turkey club sandwich and received a plain cold turkey sandwich. The only ingredient on the sandwich that was in abundance was about 1/4cup mayo. No bacon or cheese. It was cold, very dry meat, limp lettuce, and stale tomato. My husband's sandwich was okay. NO SAUCE in the bag. This could all be overlooked as a new location. But the attendant was rude at the drive thru. All in all I will not be going back anytime soon. #D2178 - Dorothy Thompson

Please bring back the Swiss king, the best sandwich you ever had!!!!!! - Denise meadors

I purchased a French Dip Meal 08/26/2015 at 11:42 AM at store #0680. That was my 1st visit to that location and my last. The people were nice, the place was clean, however, my French dip was luke warm and the sandwich was not heated up enough to even melt the cheese. Not my best Arby's visit! - H J Williams

I stopped by the Aurora, CO Arby's on August 29, 2015. The employee who waited on us was very polite and smiled when she spoke, thanking us for visiting Arby's. The food was delivered as ordered. (D217, 40173) - Karen Taylor

I was very pleased with the fast service we received today
Nice friendly help and the food was great thanks. - Mrs Jones

We visit here when we are coming home from Iowa. Good quick stop and friendly service. - John Gregg

The Arbys in Alamogordo N.M is the best one I ever been in The Manager is great - Tom hugart

In a rush on lunch hour I went through the drive thru and ordered the roast beef and swiss w/french dip. The service was awesomely fast but the sandwich was well made and totally satisfying. Tasted great! Thanks Arby's - Deb S.

I bought a chicken sandwich in Colorado Springs and the first bite was straight into a hard tendon. I almost vomited before I threw the sandwich back into 5he bad it came out of. Won't do Arbys for a long time!! - Susan Perry

I bought a chicken sandwich in Colorado Springs and the first bite was straight into a hard tendon. I almost vomited before I threw the sandwich back into 5he bad it came out of. Won't do Arbys for a long time!! - Susan Perry

I bought a chicken sandwich in Colorado Springs and the first bite was straight into a hard tendon. I almost vomited before I threw the sandwich back into 5he bad it came out of. Won't do Arbys for a long time!! - Susan Perry

I stopped in at Arby's for lunch today The food was fast and hot the place clean with friendly servers. I enjoyed my lunch and will come again. This was in Cheyenne wy today the 17th of Oct. Thank you arby's - Mary Lynn

Service was good. Some of the tables were not clean. A couple of the condiment bins were empty. Employees were very nice. - Carol Wukits

THE ARBYS IN ELK CITY OKLAHOMA DID A GREAT JOB THEY GOT MY ORDER RIGHT AND IT WAS HOT AND FRESH . LADY AT THE WINDOW WAS VERY NICE - LONDA WILLIAM

Excellent service good food. The Brisket Flat Bread Sandwich was just right. - Ernest Stock

This is a new location in my neighborhood, Green Valley Ranch,Denver, Colorado. I bit into my fish sandwich and found a piece of hard plastic in it. It was the type of plastic that would help hold closed the bag with the buns in it. I didn't eat the rest of the sandwich. I have kept the piece of plastic, and took a picture of it as well. I would like to talk to someone about this incident. - Diane Shaver

TOday at 6:52pm on 1/15/2016 I visited Arbys and I wanted to know the difference between the sliders and the snakers and the lady did her best but her boss was very rude he would talk over her and then when I got to the window he was rude as well and that hurt my feelings cause people have forgot what good customer service is. - Loveisha

I visited with my so the food was excellent and the lady that waited on me was very professional and nice - Shirley Shipp

I enjoy the roast beef sandwich with ice tea and it is consistently good. - Karen Nurmi

I would like for everyone at arbys to know how polite,kind,respectful, and sweet the manager Lakisha is i have been into two of your locations(Newport News,Suffolk) and seen this young manager.She really seems like she love her job i never seen anyone working in fast food as pleasant as ms.Lakisha. I hope someone recognize her. Because i sure did. - Tiffany Ricks

I was in the enid store around 5 to 530ish on may 6th. There was a girl on the slicer that had an attitude when one of the managers asked her for something. I then heard the manager tell her that she could stop being rude or she could go home. The girl on the slicer was a bigger girl and had glasses. I didn't catch her name but I do believe that the managers name was jennifer. The food was great, but I didn't like hearing that girls attitude - Annonmous

Arby's is the best - Ron

i bought two french dip sandwiches they did not cut they also did not wear plastic gloves - wanda nash

The Angus Phily Meal was tasteless lukewarm and not appetizing. Since I went through the drive thru I was unable to return to the store. The only part of this meal was the Ice Tea. - Dan Black

I went on the drive last night and the young lady was super nice!she was amazing. I order chicken and i had 2 wait 5min and she made it fast talking to me and was really frendly! High five to sweet short young lady! Great great employee let her know about this! - Alex

D2126

Chicken salad is my favorite, so I was exited to try yours. I opted for bread free bowl, same price point as sandwich and was sorely disappointed. Flavorless chicken cubes looked like pressed chicken parts, way too much mayo and not a single pecan in my entire bowl. will stick with grocery store chicken salad when I don't have time to make it myself. Safeway, City Market and Albertsons all cheaper and much better real chicken! - Betsy Warner

I stopped at the Birch Run Arby's to eat on6/26/2016 @5:52pm. There were not very many people placing order inside and only about three to four cars in the drive thru. After placing a order people was waiting for 10 to 20 minutes to receive there food. It was about the longest time I every waited anyplace to receive my food. Some people in line waited longer than what I did. There is no reason why it should wait that long for you food at any fast food place. - Gary Stebner

I bought a triple chocolate cookie. It was wonderful, - Vastenia White

Host Reg-shift 2, The Hostess was very rude and kept raising her voice really loud asking my daughter and husband to speak up really loud . My daughter is special needs and can't talk very well and the hostess told her Arby's didn't have wraps very rudely and repeat the way my daughter ordered making her feel stupid , of course you do offer the turkey chicken wrap.. So I stepped up and told her what she wanted .. This person should be fired for the way she talked to us .. I am 52 years old and I have never had a fast food hostess talk to me that way . Store #7322 Harrison AR - Dianna viefhaus

Jonathan at Topsham, Maine was the PERFECT customer service representative for Arby's. He's was a genuine pleasure to interact with and the whole reason we even took note of Arby's new culture of seeking out customer experiences - Jeff

My food tasted wonderful, I had to post it on Instagram!!! Keep up the good work! 😁

- Madison

Visited the Peterborough Arby's location Tuesday evening & not only was the food great but the service we Rec'd from Kasey was excellent, he was very personable & knowledgeable & added to a great experience overall - Jerri Chambo

good afternoon this is Grady Fitzgerald I bought the bacon club in place of the brown sugar bacon koala and I don't know why you stop caring it it was an excellent sandwich everybody at my house and everybody loved it so I don't know why you stopped serving it and I am very displeased about it thank you - Grady

Every time I got to the arbys in Mount Vernon, Indiana they always forget something never fails. I went today on my lunch break they forgot my Apple turnover, I don't have enough time to go and get it cause I only have 30 minutes. And their service is slow I say in the drive through 20 minutes once and it wasn't lunch time or anything just slow, 7509 store number - J.B

Great service very fast. The food gave me a reason to live, for tonight at least. - Kyle

I stopped by on the way to work and ordered a beef and cheddar, and a medium Pepsi. But when I got up to the drive through window, the cashier told me the man in front of me had paid for my order! The cashier was as sweet as could be too, and gave excellent service, and the medium Pepsi was HUGE, and finally, the food, was absolutely delicious! Five stars! - Johnny

my service was quick and hot. the girl at window was very kind and spoke clearly. - juanita

I went thru the drive in. I ordered a Grand Turkey Club, and a Mid B/C Meal. The girl kept saying Turkey Club and I would say GRAND Turkey Club. Completely pissed her off! And I got the wrong sandwich! She gave me the pork belly sandwich! Completely wrong sandwich! I do not eat pork so I pitched it! I knew better than to take it back to that grouch! - Hazel Moore

I purchased two of the pork sandwiches and they were simple great and the clerk was very friendly. Wil go back. Thanks for great food. - Betty Parsons

Had your pork belly limited time thing. It had one tablespoon of meat and the rest was just fat & some onions. Wasn't worth .25 cents. Never again. - alfred

Basically, I was there for a late afternoon snack. Had two sliders and a drink. They tasted great. Store is always nice and clean; and the waiters friendly. Great place. - Robert Shive

Arby's just opened in our small town about a month ago. I was excited to say the least. It was almost a week before I was finally able to satisfy my tastebuds. That time and every time since then has been a pleasant visit. They are very cheerful and warm at the drive - thru. They smile and make me feel as if I really matter. Sometimes that can make a difference in your day. I always leave with a smile on my face. - Angela Mardis

We stopped in Zanesville on our way to Pittsburgh for Thanksgiving. We knew it would be a while before the turkey would be served. A very quick stop at Arby's on Thanksgiving day held us over until dinner. There was no line, Melissa took our order and the food was out, and we were on our way. The whole process took less than seven minutes. Melissa made sure o ask if we need any sauce or anything else before we pulled away. - Lori Bucci

Amazing experience employed had very happy attitudes very friendly and made order to our satisfaction I am very please with muskogee Arby's store #1531 - Roxie Crebs

I don't know what has happened but the biscuits and gravy are so loaded in pepper that it actually burns your mouth. A little pepper goes a long way. - Roy Hanover

We ordered a fire roast Philly sandwich and a Ruben sandwich to go. We took it home and it was still fresh and warm .It was a great lunch and we enjoyed every last bite, Thank-you Arbys!!!!!
- Kathy Bowker

We had your regular medium roast beef that I always enjoy. My partner ordered the Smokehouse Brisquet which is delightful meal with great flavors. We were very disappointed in not being able to order waffle fries. They are extremely more tasteful than your fries. Your fries leave much to be desired. Your potato cakes are alright. - Gerald Yotter

We stopped at Arby's on NYST Rt 14 in Horseheads, NY, today. Instead of getting good Crispy Chicken Cordon Bleu, we received --- DRY AND VERY DARK (OVER DONE) Cordon Bleus. Very bad. What is wrong?! - NANCY WILLIAMS

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